SHIPPING & REFUNDS
SHIPPING POLICY
​
Thank you for visiting and shopping at Delight foods. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 business days.
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the UK.
Delivery delays can occasionally occur.
​
Delight Foods ships to addresses within the UK.
​
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Please contact us ASAP if you have entered an incorrect address as we aim to post out orders within 24 hours. We cannot be held responsible for any incorrect addresses provided to us- please double-check that all your details have been filled out before completing your order.
​
Damages
Delight foods is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
​
For any overseas locations
Please contact us at Delight-food@hotmail.com or call 07950193620 prior to placing your order to discuss P&P.
IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country – any additional charges for customs clearance must be borne by the recipient. We do fill in customs declaration forms for orders from these destinations.
​
Please contact us at delight-food@hotmail.com or call 07950193620
​
REFUND POLICY
For questions regarding returns contact us at Delight-food@hotmail.com
Or by phone at 07950193620
(Office opening hours: 9 am – 5:30 pm)
Returns Address:
Delight food
3 Hoylake gardens
Mitcham, surrey
London, Cr4 3fs
To return an item(s) to us, we request that your package includes a copy of your invoice so that we can process your return efficiently or make an exchange.
​
You can only return your item(s) for a refund if you post your parcel back to us within 7 working days of receiving your order from your postal service provider.
We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that you can check the status of your return. We are not liable if your return is lost before it reaches us. You will need to make a claim with your postal service provider. We only become responsible for parcels sent back to us when they are received at this address. Until this point, your parcel is still in the care of the postal service provider.